Refund policy

Return and Refund Policy

Thank you for choosing 94Celcius for your purchases! We are committed to providing you with a pleasant and hassle-free shopping experience. To ensure your complete satisfaction, please carefully read our return and refund policy below.

Returns

You have 15 days from the date of receipt of your purchase to return an item to us. After this period, we unfortunately cannot offer a refund or exchange for the item.

To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

Exemptions: Perishable products, such as food items (Coffee, Cascara, and other food derivatives), are not eligible for return or refund. Gift cards and downloadable software products are also excluded from our return policy.

If you have concerns or questions about the coffee you purchased, please contact us at info@94celcius.com so we can work together to find a solution.

Return and Refund Process

To complete your return, we require a receipt or proof of purchase. Please send the item back to the following address for processing:

[Return Address]
1081B Main Street, Sainte-Julie, Quebec, Canada

Note: Partial refunds may be granted in the following situations:

• The item is not in its original condition, is damaged, or missing parts not due to our error.
• The item is returned more than 15 days after delivery.

Refund Process

Once we have received and inspected your return, we will send you an email to confirm receipt and the condition of the item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a few days.

Late or Missing Refunds

If you haven’t received your refund yet:

• First, check your bank account.
• Then, contact your credit card company, as it may take some time before your refund is officially posted.
• If you still have not received your refund, please contact us at info@94celcius.com.

Sale Items

Only regular-priced items are eligible for a refund. Sale items are considered final sales and cannot be returned or refunded.

Exchanges

We only exchange items if they are damaged or defective. If you wish to exchange a product for a similar item, please email us at info@94celcius.com and send the item to the address above.

Gifts

If the item was marked as a gift at the time of purchase and was shipped directly to you, you will receive a gift card equal to the value of the returned item. A gift certificate will be sent to you once we receive the returned item.

If the item was not marked as a gift when purchased, please contact the person who gave you the item so they can process the refund according to our policy.

Shipping

Shipping costs for returning your product are your responsibility. Shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For items valued over $75, we recommend using a tracked shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of the returned item.

We appreciate your understanding and cooperation. For any further questions, please feel free to contact us at info@94celcius.com.