Shipping policy

Shipping Policy

Welcome to 94Celcius! We are committed to providing fast and reliable shipping services. Please carefully read our shipping policy below to understand the delivery terms and associated fees.

1. Processing Time

Orders are typically processed within 1 to 5 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Options

We offer several delivery options to meet your needs:

  • Standard Shipping: Estimated delivery time of 5 to 7 business days (Canada). For the Montreal Region the estimated delivery time is 1 to 3 business days.
  • Express Shipping: Estimated delivery time of 1 to 3 business days.

Delivery times may vary depending on the destination and weather conditions. While we aim to meet the estimated delivery times, we cannot guarantee exact delivery dates.

3. Shipping Fees

Shipping costs are calculated based on the weight, size of the products, and destination. The shipping fees will be displayed during the checkout process before you confirm your purchase.

  • Standard Shipping: Based on Canada Post rates.
  • Express Shipping: Based on Canada Post rates.

For orders over CAD 35 in Canada and USD 50 for the United States, standard shipping is free.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package online.

5. International Shipping

We also offer international shipping options. International shipping fees will be calculated based on the weight of the order and the destination. Please note that international delivery times may vary, and additional customs fees or taxes may apply.

6. Delivery Issues

If you encounter any issues with your order's delivery, please contact us at info@94celcius.com as soon as possible. We will work to resolve the issue promptly.

7. Incorrect Addresses

Please ensure that the shipping address provided is accurate. We are not responsible for lost or returned packages due to incorrect or incomplete addresses. Any re-shipment fees due to address errors will be your responsibility.

8. Claims for Damaged or Lost Packages

If your package arrives damaged or appears lost, please notify us within 5 days of receiving the delivery. We will work with you to resolve the issue satisfactorily.

9. Return and Exchange Policy

Please refer to our Return and Refund Policy for information on returns and exchanges.

We thank you for your trust and patience. If you have any further questions regarding shipping, do not hesitate to contact us at info@94celcius.com.